CloudPup Refund & Return Policy

Last updated: October 16, 2026

At CloudPup, we want you and your furry friend to be happy with your purchase. Please read our Refund & Return Policy carefully before placing an order.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

1. United States — Returns

The United States is our primary market. CloudPup does not accept voluntary returns for US orders simply because a customer has changed their mind or no longer wants the product.

This includes situations where a customer:

• Changes their mind after purchasing.

• Orders the wrong product or size.

• No longer wants the item.

• Changes their color or style preference.

This policy does not affect any rights or remedies that may apply under applicable consumer protection laws.

2. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, please contact us at support@cloudpup.shop.

Please include:

• Your order number.

• A description of the issue.

• Photos or videos showing the issue, where possible.

We will review your request and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, partial refund, full refund, or another appropriate remedy.

Please do not send any product back unless we have provided return instructions.

3. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@cloudpup.shop

We will make reasonable efforts to cancel your order before it enters fulfillment or shipping. However, we cannot guarantee cancellation once processing or shipping has begun.

If your order has already shipped, this policy applies subject to any rights required by applicable law.

4. Customers Outside the United States

Customers in the European Union and other jurisdictions retain any mandatory consumer rights applicable to their purchases.

For example, EU consumers generally have a 14-day right of withdrawal for online purchases, subject to applicable exceptions.

If you are located outside the United States and wish to return an order under your statutory rights, please contact support@cloudpup.shop for instructions.

5. Refunds

Where a refund is approved or legally required, it will generally be issued to the original payment method.

The time it takes for the refund to appear in your account depends on your payment provider or financial institution.

Any legally required refund deadlines will be respected.

6. Return Shipping

CloudPup does not provide return shipping for voluntary change-of-mind returns on US orders.

Where a return is required by applicable law or authorized by CloudPup because of a damaged, defective, or incorrect product, we will provide appropriate instructions regarding return shipping costs.

7. Exchanges

We do not offer voluntary exchanges for US orders. If you need a different size or color, please check the product details and size guide carefully before purchasing.

This does not limit any remedies required by applicable law.

8. Contact Us

For questions about refunds, returns, or product issues, please contact:

CloudPup
Email: support@cloudpup.shop

Please include your order number so we can assist you more efficiently.

9. Changes to This Policy

CloudPup may update this Refund & Return Policy from time to time. Updates will be published on this page with a revised “Last updated” date.

Nothing in this policy removes or restricts mandatory consumer rights under applicable law.