Terms of Service

Last updated: October 12, 2026

Overview

Welcome to CloudPup. Throughout these Terms of Service, “we,” “us,” and “our” refer to CloudPup. We operate this online store and website, including all related information, products, features, and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing a product, you agree to these Terms of Service and any policies referenced here. Please read them carefully before using our website.

Eligibility and Use of Our Website

You agree to use our website only for lawful purposes. You must not use our services to engage in fraudulent activity, violate applicable laws, interfere with website security, or infringe the rights of others.

You must provide accurate information when placing an order and keep your contact details up to date.

Products and Descriptions

CloudPup sells dog clothing and related products. We make reasonable efforts to display product descriptions, colors, sizing, and images accurately. However, colors may appear differently depending on your device, and minor variations may occur.

Please consult the relevant size guide before purchasing. You are responsible for selecting a size appropriate for your dog, although this does not affect any applicable legal rights if a product is defective or does not conform to its description.

Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products. Order confirmation does not necessarily mean that we have accepted the order where acceptance is governed by the applicable checkout process or law.

We reserve the right to cancel or refuse an order in legitimate circumstances, including suspected fraud, pricing errors, or product unavailability. If payment has been collected for an order that we cancel, we will arrange an appropriate refund.

Prices and Payment

All prices and applicable charges will be displayed at checkout. The currency used for your purchase will be indicated on our website or at checkout.

You agree to provide valid payment and billing information. Payments are processed through third-party payment providers, subject to their applicable terms.

Shipping and Returns

Shipping estimates, delivery information, and return procedures are explained in our Shipping Policy and Refund & Return Policy. These policies form part of these Terms of Service.

Delivery estimates are not guarantees unless expressly stated otherwise. Nothing in these Terms removes any mandatory rights you may have under applicable law.

Intellectual Property

All content on this website, including the CloudPup name, logos, text, graphics, photographs, and design elements, is owned by or licensed to CloudPup unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, analytics tools, and shipping providers. These services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services to the extent permitted by applicable law.

Limitation of Liability

To the extent permitted by applicable law, CloudPup is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights and applicable liability for defective products.

Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and share information when you browse our website or place an order.

Changes to These Terms

We may update these Terms from time to time. The latest version will be published on this page, together with its updated date. Changes apply as permitted by applicable law.

Governing Law

These Terms are governed by the laws applicable to the business operating CloudPup, subject to any mandatory consumer protection laws that apply to your purchase. Nothing in this section removes consumer rights that cannot legally be waived.

Contact Information

For questions regarding these Terms, contact:

CloudPup
Business name: CloudPup
Email: support.cloudpup@gmail.com