Shipping Policy

Last updated: October 12, 2026

At CloudPup, we want your furry friend to receive their new favorite outfit as smoothly as possible.

Order Processing

Orders are typically processed within 24 hours after being placed. Processing times may be longer during holidays, promotions, or periods of high order volume.

Once your order has been shipped, you will receive a confirmation email. If tracking is available, your tracking information will be included.

Shipping Times

Estimated delivery times are: 1-2 weeks

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to the destination, customs procedures, carrier delays, weather, and other circumstances beyond our control.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase. If free shipping is offered, the applicable terms will be displayed on our website or at checkout.

Order Tracking

If tracking is available for your order, you can use the tracking link provided in your shipping confirmation email. Tracking updates may take several days to appear.

Customs and Import Fees

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at support.cloudpup@gmail.com with your order number. We will help investigate the delay.

If an order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can assist you.

Incorrect Shipping Information

Please ensure your shipping address is accurate when placing your order. Contact us immediately if you notice an error. We cannot guarantee that an order can be changed or canceled once processing has begun.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

For shipping questions, contact us at:

CloudPup
Email: support.cloudpup@gmail.com