Privacy Policy

Privacy Policy

Last updated: October 12, 2026

This Privacy Policy explains how CloudPup (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: Your name, email address, telephone number, and shipping or billing address.

  • Order information: Products purchased, transaction details, payment status, and order history.

  • Payment information: Payment details processed by our payment providers. We generally do not receive or store complete payment card details ourselves.

  • Account information: Login details and preferences, if you create an account.

  • Technical information: IP address, browser type, device information, and website activity.

  • Marketing preferences: Your choices regarding promotional emails, advertising, and cookies.

  • Customer support information: Messages and information you provide when contacting us.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders and payments.

  • Arrange shipping, delivery, returns, and refunds.

  • Respond to customer questions and provide support.

  • Maintain and improve our website and services.

  • Detect fraud, protect our store, and maintain security.

  • Send promotional communications where permitted and in accordance with your preferences.

  • Measure advertising and website performance where permitted.

  • Comply with legal obligations and resolve disputes.

3. How We Share Information

We may share relevant information with service providers that help operate our business, including:

  • Shopify, which provides our ecommerce platform.

  • Payment processors and fraud-prevention providers.

  • Shipping companies, fulfillment providers, and suppliers where needed to fulfill orders.

  • Customer support, email marketing, analytics, and advertising providers, where used.

  • Professional advisers, regulators, or authorities where required by law.

We do not sell personal information for money. Where applicable law treats certain advertising-related disclosures as “sharing” or “selling,” we will honor the rights and choices required by that law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website traffic, and support advertising.

Where required, non-essential cookies and tracking technologies will be used only with the appropriate consent. You can manage your cookie preferences through our website's cookie settings, where available, and through your browser settings.

Disabling certain cookies may affect some website features.

5. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, security, and dispute resolution.

Retention periods depend on the type of information and the applicable legal requirements. When information is no longer needed, we will delete it or otherwise handle it in accordance with applicable law.

6. International Data Transfers

Some of our service providers may process information in countries outside your country of residence. Where required, we use appropriate safeguards for international transfers of personal information.

7. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights to object to certain processing, restrict processing, receive a copy of your information, withdraw consent, or opt out of certain targeted advertising or data-sharing activities.

To exercise applicable rights, contact us using the details below. We may need to verify your identity before responding.

If you receive marketing emails from us, you can unsubscribe using the link in the email. You may still receive necessary transactional messages relating to your orders.

8. Children's Privacy

Our website is intended for people who are legally able to make purchases under the laws applicable to them. We do not knowingly collect personal information from children in violation of applicable law.

9. Security

We use reasonable measures to protect personal information. However, no online service or method of electronic storage can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. Any revised version will be published on this page with an updated date.

12. Contact Us

For privacy-related questions or requests, contact:

support.cloudpup@gmail.com

If applicable, you may also have the right to complain to your local data protection authority.